compensation:
$20 - $30/Hour DOE
employment type:
full-time
experience level:
entry level
job title:
Client Operations Coordinator
Client Operations Coordinator Company Overview: iCrash Collision, A Kniesel’s Company iCrash Collision – A Kniesel’s Company is a premier collision repair center proudly serving Northern California. As part of the Kniesel’s family of companies, iCrash carries forward a legacy of integrity, exceptional craftsmanship, and customer-first service—values that have defined Kniesel’s Collision since 1968. Built on over five decades of industry expertise, iCrash Collision delivers precision-driven repairs that meet the highest standards of quality, ensuring exceptional results and customer satisfaction with every vehicle restored. Our highly trained technicians work in a state-of-the-art facility purpose-built for high-roof, electric, and luxury vehicles, ensuring a level of care and technical excellence that sets us apart. Whether serving private vehicle owners, commercial clients, or dealership partners, iCrash Collision is committed to raising the standard in vehicle collision repair, backed by the trusted reputation of the Kniesel’s name. Position Summary: We’re seeking an organized, enthusiastic, and versatile professional to join our team in a dynamic, multi-faceted role. This position blends administrative support, customer service, and marketing responsibilities to help drive our business forward. The ideal candidate is proactive, detail-oriented, and enjoys engaging with clients both in the office and in the field. This role offers flexibility to visit dealerships and customers, helping to build strong relationships while supporting daily operations and marketing initiatives. The ideal candidate will deliver exceptional service to walk-in and call-in customers while also playing a key role in strengthening our presence in the commercial and dealership markets. This position is designed with long-term growth in mind. Our goal is to transition the right candidate into an Estimator role over time. Career Path Opportunity: This role is structured as a steppingstone to an Estimator position. Candidates who demonstrate aptitude, initiative, and alignment with our company values will be mentored toward this goal. Position: Hybrid CSR Admin & Part-Time Marketer Location: iCrash Collision, A Kniesel’s Company 3725 Cincinnati Ave., Suite 200, Rocklin, CA 95765 Key Responsibilities: Customer Service & Administrative Duties • Welcome customers in person, by phone, and via email • Maintain accurate customer and vehicle info in Nexsyis • Open/maintain repair orders and customer files • Schedule estimates, drop-offs, and deliveries • Guide customers through drop-off and authorization • Coordinate rentals and insurance approvals • Process payments and documentation • Follow up with customers pre- and post-repair • Liaise with our call center for smooth service • File, scan, organize front office • Monitor office supplies and cleanliness Marketing & Dealership/Fleet Outreach Duties • Identify and visit local dealerships and fleets • Support marketing campaigns and material distribution • Help plan/attend events and trade shows • Track outreach and engagement • Report insights to marketing team Qualifications: • Customer service experience (automotive/insurance preferred) • Excellent verbal and written communication • Organized and detail-oriented • Able to prioritize in fast-paced setting • Proficient with Microsoft Office • Adaptable and collaborative • 18+ years of age with valid driver’s license • Fluent in English • Able to lift 20 lbs and maintain a professional appearance Bonus Skills: • Experience with Nexsyis or CCC1 • Familiarity with auto repair or insurance claims Core Values: 1. WOW Customer Service 2. Integrity 3. Humility 4. Family 5. The Golden Rule 6. Quality Benefits: • $20–$30/hr DOE • Medical, dental, vision • PTO, holidays, sick leave • 401(k) with company match • Career development opportunities Schedule: • Full-time: Monday–Friday • Part-time hours for marketing support included • Some local travel (mileage reimbursed) How to Apply: If you're passionate about customer service, thrive in a hybrid environment, and are excited to grow into an Estimator role, apply today! Submit your resume and cover letter via https://kniesels.com/careers/
Client - definition of client by The Free Dictionary
What does client mean? - Definitionsnet
Client vs Customer – Difference in Meaning & Usage - GRAMMARIST
