compensation:
starting $18/based on experience in admin experience and pet care industry
employment type:
part-time
experience level:
mid level
job title:
Scheduler/ Customer Relations Associate
We are small dog walking and pet-sitting company dedicated to providing exceptional care for pets in the Alexandria, Arlington, and Falls Church area. Our team of experienced and passionate pet care professionals ensures that every pet receives the love, attention, and exercise they deserve. We pride ourselves on delivering reliable and top-notch service to our clients, allowing them peace of mind while they are away. Apply using this link: https://metropawlitanpetsitters.zohorecruit.com/jobs/MetropawlitanPetsittersjobs/754168000000650001/Scheduler?source=CareerSite Position Overview: We are seeking a dynamic and responsible Scheduler to join our growing team. The Scheduler will play a crucial role in overseeing and coordinating the daily operations of our dog walking and pet-sitting services. This individual will be responsible for communicating to our dedicated dog walkers and pet sitters and ensuring the highest level of service for our clients. Responsibilities: *Address client inquiries and concerns promptly and professionally. *Ensure client satisfaction through effective communication and problem resolution relating to their schedule. *Maintain strong relationships with clients and gather feedback to enhance service quality. *Maintain client schedule and profiles *Respond to the needs of clients - Scheduling and Coordination: Create and manage daily schedules for dog walkers and pet sitters. Assign clients to appropriate team members based on availability and expertise. Monitor and adjust schedules to accommodate client requests and changes. Address any performance issues or concerns with individual team members promptly. Qualifications: Previous experience in a admin role, preferably in the pet care industry. Strong organizational and communication skills. Ability to work independently and collaboratively with a diverse team. Knowledge and passion for animal care. Primarily remote position. However, you may need to step in to fill in for sitters.You should live in the northern Virginia area. Preference given to those who live within the beltway. If you are a dedicated and organized individual with a passion for pets, we would love to hear from you. Other qualifications for the position: * comfortable with all size dogs and most pets * ability to walk 3-5 miles daily * have a car in good condition and fully insured *have experience managing people Metropawlitan Petsitters is an equal opportunity employer and encourages candidates of all backgrounds to apply. Job Types: Full-time, Part-time, Contract, Temporary, Seasonal Pay: starting rate of $18/hour Expected hours: 15 – 30 per week Benefits: Flexible schedule Referral program Compensation Package: Bonus opportunities Commission pay Paid per project Supplemental income Tips Schedule: 10 hour shift 4 hour shift 8 hour shift Day shift Evening shift Monday to Friday Morning shift No nights Weekends as needed Weekends only Application Question(s): Are you comfortable walking, caring and managing large dogs? Are you comfortable caring for cats and small animals(i.e. hamster, rabbits) as well? Do you have experience managing a team? Experience: Pet care: 2 years (Required) License/Certification: Driver's License (Required)
