compensation:
salary $48k to start
employment type:
full-time
experience level:
mid level
job title:
Dispatcher Customer Service Rep
Dispatcher / Customer Service Representative Job Summary We are looking for a dispatcher and customer service representative to join our team. Prior work in logistics or dispatching is highly desired. We are an established reputable messenger/courier/logistics company for over 30 yrs along the front range. The Call/Dispatch center is located in Boulder County. Hours are 9am-4pm M-F SEND RESUME/JOB HISTORY TO : info@dbcouriers.com Responsibilities and Duties -Communication with couriers, customer service reps, and customers is vital throughout the day. Assisting with incoming customer calls Identify and assess customers’ needs Speak with drivers and other CSR’s to coordinate deliveries. Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets Handle customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Processing web orders Qualifications and Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CSR systems and practices Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Benefits SEND RESUME/JOB HISTORY TO : info@dbcouriers.com Starting Salary $48k Paid holidays 40 hours sick pay 40 hours vacation to start Kaiser Health Plan Job Type: Full-time
