compensation:
$22 - $28 based on experience
employment type:
full-time
experience level:
mid level
job title:
Lead Customer Service Representative
Customer Service Rep - Trades & Home Services Industry Position Summary: Are you looking for a way to apply your customer service expertise and engaging personality to a rewarding and dynamic career? Join our TEAM at Ace Handyman Services! As we continue to grow, we are looking for highly organized and motivated professionals to serve as the voice and face of our company, ensuring smooth and efficient daily operations. In this role, you will educate customers on our services, solutions, and business model while managing scheduling and customer interactions. Listening to customers and helping them solve their problems is the primary objective. Matching the right craftsmen with the right customer is key to a successful customer journey. This is a great opportunity for professional growth. We offer competitive compensation, benefits, and the chance to work with a respected national organization. What We Offer: Competitive pay Paid vacation Matching 401(k) Job Responsibilities: As a lead customer service representative, you will handle both inbound and outbound customer interactions while organizing work schedules for our craftsmen. This role requires an understanding of our services, pricing, and scheduling processes while providing logistical support to optimize efficiency. Key duties include: Managing a high volume of inbound job leads with prompt and professional responses. Booking jobs and maintaining schedules using ServiceTitan dispatching software. Coordinating schedules and material orders for multiple craftsmen and projects. Following up with customers to ensure satisfaction and maintain strong relationships. Assisting in operational logistics to support smooth project completion. Problem solving with some guidance from the Owner. Coordinating schedule changes, job changes and maximizing the craftsmen's schedules with their assistance. Use of professional and courteous communication with our Team, customers and all others in the operation of our business. Performing paperwork, filing, and administrative duties. Job Requirements: We are seeking highly organized and detail-oriented professional with a strong administrative background and multi-tasking skills. Key qualifications: High school diploma 5+ years of administrative assistant/scheduling experience Comfortable with sales interactions Adaptability with technology and dispatching software Strong customer service skills Excellent office management skills Solid typing skills; ten-key proficiency is a plus Exceptional communication skills Basic knowledge of sales and marketing principles (preferred) Job scheduling experience (preferred) Send responses to Dan at Ace Handyman Services Waukesha-Lake Country Phone: 262.982.6002
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