compensation:
$17-$20
employment type:
full-time
experience level:
entry level
job title:
Experienced Call Center Agent
QR Code Link to This Post We are seeking highly experienced Call Center Agents who thrive in fast-paced, high-volume environments. You’ll be the first point of contact for our customers, providing top-notch support via live chat, email, and phone. If you have a proven track record of handling complex inquiries across multiple platforms—and doing it with professionalism, empathy, and efficiency—we want to hear from you. Note: Recent experience in a call center or customer service role is required. Responsibilities: -Handle a high volume of customer inquiries across live chat, email, and phone with accuracy and urgency -Troubleshoot and resolve issues promptly while maintaining a positive customer experience -Document interactions clearly and concisely in internal systems -Navigate between multiple systems and tools efficiently -Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction Qualifications: -2+ years of recent experience in a high-volume call center or customer support environment -Proficiency in multichannel tools such as Zendesk, Intercom, Salesforce, or similar platforms -Strong written and verbal communication skills -Ability to multitask and prioritize in a hectic, fast-moving setting -Bilingual (English + [Spanish/French/Other]) a strong plus -Tech-savvy and comfortable working with cloud-based systems and CRM software -Availability for shift work, weekends, or holidays as required What We Offer: -Comprehensive training and ongoing support -Opportunities for growth and internal advancement -A dynamic and supportive team environment How to Apply: To be considered, candidates must submit their updated resume to: 📧 Noelia@ariastaffing.com Call or text Aria staffing for more information! 904-865-8994
Experienced - definition of experienced by The Free Dictionary
535 Synonyms & Antonyms for EXPERIENCED - Thesauruscom
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