compensation:
$21 - $24 per hour
employment type:
full-time
experience level:
mid level
job title:
Scheduler/Dispatcher
Hill Electric Inc Job Title: Scheduler/Dispatcher - Electrical Services Location: Madison, Wisconsin Are you a highly organized and customer-focused individual with excellent communication skills? Do you thrive in a fast-paced environment and enjoy keeping things running smoothly? If so, Hill Electric is looking for a dedicated Scheduler/Dispatcher to join our growing team and play a vital role in delivering exceptional electrical services to our clients in the Madison area. About Hill Electric: If you're seeking a stable administrative role within the Madison construction industry, consider Hill Electric. As a mid-sized company serving the area since 1958, we offer a casual and friendly work environment for our approximately 50 employees. You'll have the opportunity to contribute to a variety of residential and commercial projects, providing essential support to a team of experienced electricians. Our long-established company values our employees and offers a close-knit atmosphere where your administrative skills can directly contribute to our continued success in the local community. Responsibilities: • Efficiently manage and coordinate the daily schedules of our team of licensed electricians. This includes assigning jobs based on location, electrician skill set, and urgency, while optimizing travel time and minimizing delays. • Serve as the primary point of contact for incoming customer calls and inquiries. Professionally and courteously answer phones, gather necessary information, assess the nature of the electrical issue, and schedule service appointments. • Accurately input and maintain customer information, job details, and scheduling data in our dispatch software. Ensure all records are up-to-date and readily accessible. • Proactively communicate with customers regarding appointment confirmations, updates, and potential delays. Maintain a high level of customer satisfaction through clear and timely communication. • Dispatch electricians with all necessary job information, including work orders, site access details, and any specific customer requirements. • Monitor the progress of ongoing jobs and troubleshoot any scheduling conflicts or unforeseen issues that may arise. Implement effective solutions to maintain efficient workflow. • Collaborate effectively with electricians in the field to ensure they have the information and support they need. • Assist with administrative tasks as needed, such as generating reports, processing paperwork, and support of our billing process. • Maintain a calm and professional demeanor in a sometimes demanding environment. • Adhere to all company policies and procedures. Qualifications: • High school diploma or equivalent required; associate's degree or some college coursework preferred. • Proven experience in scheduling, dispatching, customer service, or a related field, preferably within the home services or construction industry preferred but not required. • Excellent organizational and time-management skills with a strong attention to detail. • Exceptional verbal and written communication skills, including a professional and friendly phone manner. • Proficiency in using computer software including Microsoft Office and Google products is required. Experience with dispatching systems including ComputerEase is a plus. • Ability to multitask, prioritize effectively, and work well under pressure. • Strong problem-solving and decision-making abilities. • Ability to work independently and as part of a team. • Familiarity with the Madison and surrounding areas is beneficial. Benefits: Join the team at Hill Electric and enjoy a comprehensive benefits package designed to support your well-being and financial future. We're proud to offer generous profit sharing, allowing you to directly benefit from the company's success. Employees also have access to both dental and health insurance plans, with the company covering an impressive 80% of health insurance premiums. Recognizing the importance of work-life balance, we provide paid time off starting on your very first day, in addition to paid holidays, ensuring you have ample opportunity for rest and relaxation. To Apply: Interested candidates are encouraged to submit their resume and cover letter to employment@hillelectricinc.com. Hill Electric Inc. is an Equal Opportunity Employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
