compensation:
$20.00 - $25.00 DOE/E
employment type:
full-time
job title:
IT Support Technician
Position Summary: The IT Support Associate provides technical assistance to staff by installing, maintaining, and supporting hardware, software, and other IT-related systems. This role is ideal for someone who is passionate about technology, eager to learn, and committed to providing excellent customer service. DUTIES AND RESPONSIBILITIES: The successful candidate will: • Respond to requests for help and assist users with basic technical issues. • Install, configure, and maintain desktops, laptops, printers, and other IT equipment. • Assist in setting up user accounts, passwords, and workstations. • Provide first-line support for software and network problems. • Document support procedures, troubleshooting steps, and user guides. • Maintain inventory of IT equipment and supplies. • Assist with onboarding and offboarding procedures for new and departing employees. • Support cybersecurity awareness and assist in system security checks. • Escalate complex issues to senior IT staff as needed. • Other duties as assigned. JOB SPECIFICATIONS: • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Provide outstanding customer service to external and internal customers. • Demonstrated proficiency with Microsoft Database and all other office applications. • Ability to work well and with a high degree of accuracy in a busy office environment with frequent interruptions and changing priorities. • Excellent verbal and written communication skills. • Strong technical and organizational skills. • Demonstrated ability to handle crisis situations and make sound judgments. • Ability to work independently and interdependently in a positive and productive manner. • Ability to make decisions and exercise good judgement. • Maintain confidentiality and securing sensitive information. • Willingness to learn new skills and be a team player. MINIMUM REQUIREMENTS: • High school graduate or equivalent; Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or currently pursuing). • Basic understanding of computer hardware, software, and networking principles. • Strong problem-solving and communication skills • Ability to work independently and as part of a team. • Preferred experience with: o Window environments. o Familiarity with Microsoft Office 360, Google Workspace, or similar productivity tools. o CompTIA A+ or similar certification is a plus. • Must have a valid driver’s license and good driving record. • Clean state and federal background check. WORK ENVIRONMENT & PHYSICAL DEMANDS: • Office setting with occasional lifting of equipment up to 50 lbs. • Some travel between sites may be required. • Occasional after-hours or weekend work for system upgrades or emergencies. CONDITIONS OF EMPLOYMENT: • Knowledge and experience of Knik Tribe’s Service Area and Knik Tribe’s Programs. • Adequate understanding of all Microsoft Office Applications. • Capable of basic maintenance for general office equipment and multi-line phone systems. • Must pass a criminal background check and be free of barrier crimes. • Clean driving record. • Knowledge and application of professional and ethical conduct as guided by Knik Tribal Council Personnel Manual Section 8.1. DETAILS OF EMPLOYMENT: • Location: 1744 N Prospect Drive Palmer, AK 99645 • Supervisor: IT Chief Information Officer • Schedule: Monday – Friday. 8:00 a.m. – 5:00 p.m. Full-time (40 hrs/week), full-year position. • Salary: $20.00 - $25.00 per hour DOE/E. Plus full benefits: Federal Employee Health Benefits (FEHB) medical, dental, vision, life insurance, paid leave and holidays, and retirement plan with matching contributions. To Apply: Submit Resume to: Human Resources at hr@kniktribe.org For more information or to download the job description visit www.kniktribe.org/careers
What Is an IT Support Technician: Duties and Skills
IT Support Technician Job Description - Velvet Jobs
IT Support Technician Job Description Duties and …
